What are the responsibilities of a Scheduling Coordinator?
- Upload and update information in scheduling software as required
- Write and disseminate bi-weekly schedules
- Manage staffing of new business
- Ensure individual schedules are in compliance with employment standards
- Assess schedules & balance workforce hours to reduce overtime
- Develop positive relationships with current guards and become familiar with their abilities, restrictions, and career ambitions
- Meet each new guard, read their field training reports and refer to this when assigning them permanent sites
- Find permanent sites for guards on a timely basis (no more than 6 weeks)
- Know the staffing requirements for each site and ensure that they are staffed with the appropriate caliber of guard who is prepared to work there.
- Ensure that guards have access to site orders when sent to a new site.
- Respond quickly to customer complaints by making necessary staffing changes in a timely basis.
- Co-ordinate internal training for employees so there is a sufficient pool of level 2 and 3 guards.
- Respond to complaints or requests from guards in a timely basis and track these requests and their resolutions
- Ensure that staff are given sufficient notice by phone prior to any significant schedule changes
- Manage the work of the scheduler
- Bring to scheduling meetings issues, follow ups, and suggestions for staff deployment changes.
- Inform Customer Service Manager and Operations of site changes for staff so clients can be informed
What skills or qualifications make a good fit for a Scheduling Coordinator?
- Excellent organizational skills
- Proficiency in all Microsoft Office products
- Strong written and oral communications skills
- Ability to manage many different people and tasks simultaneously