What are the responsibilities of a Duty Pro?
On a day-to-day basis, a Duty Pro can expect to be responsible for the following things:
- Following and enforcing the company Health and Safety Plan as well as the Occupational Health and Safety Code.
- Coaching and following up with employees to ensure customer service is effectively delivered.
- Coordinating activities with other work units or departments
- Completing performance reviews and discipline when necessary
- Performing and submitting probationary reviews
- Visiting and mentoring new employees
- Training staff on job duties, Entermo and two-way radio safety procedures and company policies
- Reviewing employees’ reports and memo books to ensure quality standards are met.
- Maintaining statistics on a monthly basis for each account assigned.
- Responding to client complaints verbally and/or in writing, and forward complaints to the Client Services Manager.
- Providing the COO, Operations and Quality Assurance Manager with complaint/resolution summaries on a regular basis
- Ensuring that site Officers receive up to date and relevant information regarding company related issues
- Resolving work related problems when possible, and reporting any infractions to the Management Team
- Conducting spot checks on sites assigned to ensure that company and client policies and rules are being adhered to.
What skills or qualifications make a good fit for a Duty Pro?
- In addition to managing their specific operational city segments Duty PRO’s must be fully capable of stepping into any company area for an emergency period.
- Ability to complete tasks within deadlines and under pressure
- Excellent written and verbal (in person, on phone, and via two way radio) communications skills
- Good keyboarding skills and a working knowledge of Microsoft Office