What is a Dispatcher?

A Dispatcher is the first point-of-contact for staff, managers, clients and the general public. They are a key member of the team and help to relay information between all necessary people using appropriate phone, email and/or two-way radio communications. The Dispatcher is responsible for the daily performance of the Intelligarde Communications Centre.

What are the responsibilities of a Dispatcher?

  • Operate telephone switchboard for all internal/external calls
  • Operate radios
  • Handle mail, courier, drop-off packages, messages, general enquiries
  • Assist with scheduling
  • Respond to issues & situations from other employees
  • Respond to emergencies by calling security back up and/or 911
  • Ensure consistent implementation of all policies and procedures
  • Troubleshoot equipment malfunctions and perform basic repairs
  • Perform dispatch functions when necessary including ooperating communication equipment to receive, assess and relay information from the public and field personnel

What skills or qualifications make a good fit for a Dispatcher?

  • Previous leadership and supervisory experience
  • Excellent customer service and telephone skills
  • Proven ability to train and coach teams
  • Excellent computer application and troubleshooting skills
  • High comfort level with learning new technology
  • Proactive, self-motivated, and flexible
  • Ability to make sound decisions in a fast-paced environment
  • 24/7 Availability – our dispatchers work on 12hr rotations
  • The discipline to demonstrate tact, discretion & professionalism at all times
  • Completion of a recognized Public Safety Communication Course is an asset

*Please note, this is an entry-level administrative position and no security license is required.

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